Returns Policy
Encore Diamond (UK) Ltd Returns Policy (consumers)
Returns Policy
(1) Introduction
We understand that from time to time you may wish to return a product to us.
We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.
[This returns policy applies to all locations]
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
(2) Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of receipt of the product;
(b) the returned product is unused, in its original [unopened] packaging [(with any seal or shrink-wrap intact)][, with any labels still attached,] and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
Send mentioned goods with proof of purchase in the form of an Invoice and give reason for your return.
Products returned under this policy must be sent [by recorded delivery] to:
Encore Diamond (UK) Ltd, Encore House, Main Street, Endmoor, Cumbria, LA8 0EU, UK
[You will be responsible for paying postage costs associated with returns under this policy.]
(4) Exclusions
The following kinds of products may not be returned under this policy:
(a) any product made to your specification;
(b) any product made to order;
(c) any item bought from the Clearance Items page
(5) Refunds
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy ([including/excluding] the original delivery charges and [including/excluding] the costs of returning the product to us).
We will usually refund any money received from you [using the same method originally used by you to pay for your purchase].
We will process the refund due to you as soon as possible and, in any event, within [30] days of the day we received your returned product.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) Cancellations
As a consumer you have the right to cancel your order at any point before you have taken receipt of your goods. Although you may subject to canellation fee to cover carriage paid by Encore Diamond (UK) on you behalf. Any bespoke or made to order items are not eligable for cancellation once a final verbal confirmation and/or order number has been given.
(8) About us
Our full name is Encore Diamond (UK) Ltd
Our registered office and principal trading address is Encore House, Main Street, Endmoor, Cumbria, LA8 0EU, UK
Our Telephone Number is 015395 67957
Our company registration number is 7014801
Our email address is info@encorediamond.co.uk
Our VAT number is 981054812.
