Encore Diamond Delivery Terms

Encore Diamond (UK) Ltd has one of the largest and most diverse diamond tool stocks in the UK and it is our goal to dispatch all orders same day as the order was placed when received before 15:00 for customers throughout England, Scotland, Wales and main land Europe. 

We have a group of specialist partners across Republic of Ireland and Northern Ireland that are able to offer full support for all applications. If you reside in Ireland please contact us and we will forward your details to the correct partner who will be able to offer you the same high performance tools at completive prices and with a high level of service. We will not supply direct to Republic of Ireland or Northern Ireland as this would be a breach of trust of our partners.

UK destination web orders over £75 net are subject to free of charge delivery, although if your order is less than £75 net you may find a promo code on our social media sites for free carriage.

Mainland UK with FedEx

2~3 Day Delivery -                        £4.50

Next Day Delivery -                       £6.50

Next Day Delivery Pre 12:00 -    £12.00

Next Day Delivery Pre 09:30 -    £30

Saturday Delivery Pre 12:00 -     £25

UK off shore & Scottish Highlands with FedEx

Next Day Delivery (2day) -         £30

International Delivery with FedEx

We have been exporting our high performance tools across Europe for over a decade. On this site we have applied set prices for delivery to the following countries based on the consignment not exceeding 10kg. We retain the right to hold or cancel any order in the event that it exceeds 10kg or in the event of changes to our prices from FedEx. Please contact us if you want to check you carraige charge.

 

Canada £50.00
Austrailia £70.00
New Zealand
Netherlands £20.00
France £20.00
Germany
Austria £25.00
Czech Republic
Denmark
Finland
Greece
Italy
Poland
Portugal 
Spain
Sweden
Croatia £60.00
Cyprus
Turkey




Although we do not have a walk-in shop at our offices & warehouse, you are welcome to come and collect your order if that is more convenient for you. If you have any questions or special requirements regarding delivery, please contact us.

Some items are exempt from the same day dispatch, as they are made to customer specifications. Where this is the case, this will be clearly stated on the product page. Although if you have an extremely urgent enquiry for either stock or non-stock items, we ask you to contact us and we will endeavour to give you the quickest possible delivery.

Returns Policy

Encore Diamond (UK) Ltd Returns Policy (consumers)

Returns Policy 

(1)      Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

[This returns policy applies to all locations]

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

(2)           Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)            we receive the returned product within 30 days following the date of receipt of the product;   

(b)            the returned product is unused, in its original [unopened] packaging [(with any seal or shrink-wrap intact)][, with any labels still attached,] and otherwise in a condition enabling us to sell the product as new;

(c)            you comply with the returns procedure set out below; and

(d)            none of the exclusions set out below apply.

(3)           Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Send mentioned goods with proof of purchase in the form of an Invoice and give reason for your return.

Products returned under this policy must be sent [by recorded delivery] to:

Encore Diamond (UK) Ltd, Encore House, Main Street, Endmoor, Cumbria, LA8 0EU, UK

[You will be responsible for paying postage costs associated with returns under this policy.]

(4)           Exclusions

The following kinds of products may not be returned under this policy:

(a)            any product made to your specification;

(b)            any product made to order;

(c)            any item bought from the Clearance Items page

(5)           Refunds


We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy ([including/excluding] the original delivery charges and [including/excluding] the costs of returning the product to us).

We will usually refund any money received from you [using the same method originally used by you to pay for your purchase].

We will process the refund due to you as soon as possible and, in any event, within [30] days of the day we received your returned product.

(6)           Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)            we will not refund or exchange the product;

(b)            we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)            if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7)           Cancellations

As a consumer you have the right to cancel your order at any point before you have taken receipt of your goods.  Although you may subject to cancellation fee to cover carriage paid by Encore Diamond (UK) on your behalf. Any bespoke or made to order items are not eligible for cancellation once a final verbal confirmation and/or order number has been given.

(8)           About us

Our full name is Encore Diamond (UK) Ltd 

Our registered office and principal trading address is Encore House, Main Street, Endmoor, Cumbria, LA8 0EU, UK

Our Telephone Number is +44 15395 67957

Our company registration number is 7014801  

Our email address is info@encorediamond.co.uk 

Our VAT number is 981054812.